{"id":11,"date":"2026-03-13T10:47:18","date_gmt":"2026-03-13T10:47:18","guid":{"rendered":"https:\/\/fumassastore.pt\/?page_id=11"},"modified":"2026-03-13T10:47:18","modified_gmt":"2026-03-13T10:47:18","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/fumassastore.pt\/index.php\/refund_returns\/","title":{"rendered":"Pol\u00edtica de devolu\u00e7\u00e3o e reembolso"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Pol\u00edtica de Devolu\u00e7\u00e3o e Reembolso<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">1. Informa\u00e7\u00f5es gerais<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">A Fumassa Store dedica-se \u00e0 presta\u00e7\u00e3o de servi\u00e7os de impress\u00e3o t\u00eaxtil, personaliza\u00e7\u00e3o de fardamento, brindes empresariais e outros servi\u00e7os de comunica\u00e7\u00e3o e personaliza\u00e7\u00e3o para empresas.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Devido \u00e0 natureza personalizada de grande parte dos nossos produtos e servi\u00e7os, as condi\u00e7\u00f5es de devolu\u00e7\u00e3o podem variar conforme o tipo de encomenda.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">2. Produtos personalizados<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Produtos personalizados (como t-shirts personalizadas, fardamento com log\u00f3tipo, brindes gravados a laser, entre outros) s\u00e3o produzidos de acordo com as especifica\u00e7\u00f5es fornecidas pelo cliente.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Por esse motivo, <strong>n\u00e3o s\u00e3o aceites devolu\u00e7\u00f5es ou reembolsos<\/strong> ap\u00f3s o in\u00edcio da produ\u00e7\u00e3o, exceto nos seguintes casos:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>defeito de fabrico<\/li>\n\n\n\n<li>erro na produ\u00e7\u00e3o imput\u00e1vel \u00e0 Fumassa Store<\/li>\n\n\n\n<li>produto diferente do aprovado pelo cliente<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Nestes casos, o cliente dever\u00e1 contactar-nos no prazo m\u00e1ximo de <strong>7 dias ap\u00f3s a rece\u00e7\u00e3o da encomenda<\/strong>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">3. Produtos n\u00e3o personalizados<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Caso sejam vendidos produtos sem personaliza\u00e7\u00e3o, o cliente poder\u00e1 solicitar devolu\u00e7\u00e3o no prazo de <strong>14 dias ap\u00f3s a rece\u00e7\u00e3o<\/strong>, conforme previsto na legisla\u00e7\u00e3o aplic\u00e1vel.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Para que a devolu\u00e7\u00e3o seja aceite, o produto dever\u00e1:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>estar em perfeito estado<\/li>\n\n\n\n<li>n\u00e3o apresentar sinais de uso<\/li>\n\n\n\n<li>ser devolvido na embalagem original<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">4. Procedimento para devolu\u00e7\u00f5es<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Para solicitar uma devolu\u00e7\u00e3o ou reportar um problema com uma encomenda, o cliente dever\u00e1 entrar em contacto atrav\u00e9s de:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Email: <a href=\"mailto:admin@fumassastore.pt\">admin@fumassastore.pt<\/a><br>Website: fumassastore.pt<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dever\u00e1 indicar:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>n\u00famero da encomenda<\/li>\n\n\n\n<li>descri\u00e7\u00e3o do problema<\/li>\n\n\n\n<li>fotografias do produto (quando aplic\u00e1vel)<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">5. Reembolsos<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Caso seja aprovado um reembolso, este ser\u00e1 processado atrav\u00e9s do mesmo m\u00e9todo de pagamento utilizado na compra, sempre que poss\u00edvel, no prazo m\u00e1ximo de <strong>14 dias<\/strong>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">6. Contacto<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Para qualquer quest\u00e3o relacionada com devolu\u00e7\u00f5es ou reembolsos, poder\u00e1 contactar:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Fumassa Store<br>Email: <a href=\"mailto:admin@fumassastore.pt\">admin@fumassastore.pt<\/a><br>Website: fumassastore.pt<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Pol\u00edtica de Devolu\u00e7\u00e3o e Reembolso 1. Informa\u00e7\u00f5es gerais A Fumassa Store dedica-se \u00e0 presta\u00e7\u00e3o de servi\u00e7os de impress\u00e3o t\u00eaxtil, personaliza\u00e7\u00e3o [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/fumassastore.pt\/index.php\/wp-json\/wp\/v2\/pages\/11","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fumassastore.pt\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/fumassastore.pt\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/fumassastore.pt\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/fumassastore.pt\/index.php\/wp-json\/wp\/v2\/comments?post=11"}],"version-history":[{"count":1,"href":"https:\/\/fumassastore.pt\/index.php\/wp-json\/wp\/v2\/pages\/11\/revisions"}],"predecessor-version":[{"id":20,"href":"https:\/\/fumassastore.pt\/index.php\/wp-json\/wp\/v2\/pages\/11\/revisions\/20"}],"wp:attachment":[{"href":"https:\/\/fumassastore.pt\/index.php\/wp-json\/wp\/v2\/media?parent=11"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}